Learning Outcomes

The Information System

Elements in the Study of Information Systems

Lesson Summary

In this module you will learn about business processes, what an information system is, the elements in the study of information systems, and about the terms “system” and “subsystem”.

Business Process

Logical Components of a Business Process

Output Flow and Users

In this module you will learn about the logical components of a business process, what a business process is, and its components, the “Business Process” model, the system output flow and users.

Management Uses of Information

Overall Information Quality

In this module you will learn about management uses of information, the difference between data and information, and the qualities of information.

Physical Data Flow Diagrams

Logical Data Flow Diagrams

Learn about what a Data Flow Diagram (DFD) is, the differences between a logical and physical DFD, and the terms “balanced” and “top-down partitioning”.

What is a System Flowchart?

Common Systems Flowcharting Routines

System Flowcharting Guidelines

Learn more Reading System Flowcharts, what is a system flowchart is, and the system flowchart symbols.

Entity-Relationship Diagrams

Learn more about reading entity-relationship diagrams, what an entity-relationship diagram is, and the different relationships among these entities.

Management Decision Making

Business Intelligence Systems, OLAP, and Group Support Systems

Artificial Intelligence

Learn about processes involved in decision making along with  some of the information tools designed to help decision makers, the function of Neural Networks and the four levels of expertise that can be applied to unstructured decisions.

Gathering and Storing Knowledge

Creating A Knowledge Culture

Learn about the process known as Knowledge Management, what is meant by “groupware systems”, and the two reasons that knowledge is often slow to enter such systems.

Diploma In Business Process Management - First Assessment

You must score 80% or more to pass this assessment.

System Development and Phases, Steps, Purposes and Tasks

Controlling the Process

Business Process Engineering

Learn about Systems Development, systems development life cycle (SDLC), the different meanings of SDLC, and the key points of ISO-9000-3 and Capability Maturity Model.

Triggering System Development, Definition, Goals and Gathering Facts

Devise the Project Plan

Learn more about a system survey and its goals, the aspects of feasibility and the need for obtaining approvals.

Definitions and Goals

Define Logical Specifications and Design Alternative Physical Systems

Complete and Package the Systems Analysis Documentation

Learn more about the term “Systems Analysis", how systems analysis can become structured, the goals of system analysis, and the studies carried out in systems analysis.

Systems Selection

Hardware and Software Acquisition Alternatives

Learn more about systems selection, the goals of systems selection, the systems implementation phase, the systems operation phase and its two steps, the development process, systems maintenance and the process of choosing computer software and hardware.

Systems Design - Learning Outcome

Prepare Requests for Proposal, and Data & Criteria

Introduction to Systems Design

Intermediate Steps

In this module learn more about the term “request for proposal”, the different steps involved in the process of evaluating the vendor proposals, and the three objectives of the evaluation team. Along with the concept of system design and the steps involved.

Introduction to Systems Implementation

Testing and Obtaining Approvals

The Post-Implementation Review & System Maintenance

Learn about systems implementation, the systems implementation goals, and the implementation approaches that can be taken to install the new or modified system.Along with learning about “system maintenance", the periodic examination of the system by organisations, the different types of periodic examination, the post-implementation review, and the post-implementation review goals.

Diploma In Business Process Management - Second Assessment

Diploma In Business Process Management - Final Assessment

Learn more about business process management, systems analysis and design, and their implementation with this course.

Diploma in Business Process Management

This free online Diploma in Business Process Management course will explain business intelligence and knowledge management systems, systems analysis, systems design, and systems implementation. Major advances in technology have resulted in the widespread implementation of information system into businesses and organizations. With this course, you will learn how to design, test, and implement information systems for a business process.

This course begins by giving you an introduction to business process and information systems. You will learn that an information system serves two important functions within an organization. You will study the elements in the study of information system and the components of a business process. You will study the difference between data and information as well as the qualities of information. You will then learn how to read data flow diagrams, system flowcharts, and entity-relationship diagrams.
You will then learn to identify some of the information tools designed to help decision-makers. Decision making is the process of making choices and is the central activity of all management. The nature of the information required by managers differs depending on the management level. With this course, you will learn about the function of Neural Network, the three steps in decision making, and the differences between structured and unstructured decisions.
The management of processes and data are critical to the overall success of a business. Upon the completion of this course, you will gain an understanding of systems development life cycle, business process engineering, and groupware system. In addition, you will be able to understand what a system survey is and learn the different steps involved in the process of evaluating the vendor proposal. Check out this course and start your learning journey now!

Duolingo’s Q4 2025: Record Revenue, Record Stock Drop, One Massive Buyback

Why Duolingo is Worth More Than Coursera and Udemy Combined

[2025] 2000+ Free SWAYAM + NPTEL Courses

Black Friday 2024: 50+ Online Learning Deals

Stanford Medicine Offers Courses with Free Certificate & CME Credit

Harvard and MIT’s $800 Million Mistake: The Triple Failure of 2U, edX, and Axim Collaborative

6 Best Cyber Threat Intelligence (CTI) Courses in 2025

2U/edX Implements Another Round of Layoffs Amid Ongoing Financial Struggles

Udemy’s Last CEO Quietly Moves On: Joins a Tax & Compliance Company as CEO

9 Best Cinema 4D Courses for 2025: Navigating the 3D Universe

Best CSS Layout Courses for 2025

Duolingo Q1 2026: Toward 100M DAUs with Record Engagement and Slower Paid Growth

University of Sheffield Ends 11-Year Partnership with FutureLearn

6 Best Influencer Marketing Courses for Marketers

6 Best Free OCaml Courses for 2025

BloomTech’s Downfall: A Long Time Coming

Introduction to the Catering Industry

Food safety in the Catering Industry

FATTOM and the 4C’s in Catering

Terms and Definitions

This module introduces the learner to the catering industry, its significance and its different types; along with the importance of food safety to this industry. The key factors and practices that affect the safety of foods prepared and handled during catering are also discussed.

What is HACCP?

HACCP Prerequisite Programs (Part 1)

HACCP Prerequisite Programs (Part 2)

HACCP Prerequisite Programs (Part 3)

HACCP Prerequisite Programs (Part 4)

In this module, you will be introduced to the HACCP food safety system, its history and benefits. Learners will learn about the prerequisite programs that have to be implemented before the application of HACCP such as establishment and facilities requirements, personal hygiene, cleaning , and the control of food preparation operations.

Step 1: Assemble the HACCP Team

Steps 2 & 3: The Product Description and It's intended Use

Steps 4 & 5: The Flow Diagram and On-Site Confirmation

In this module, learners will be introduced to the five preliminary steps that are the foundation of HACCP implementation. Learners will also gain knowledge on how to form the HACCP team, describe products and their intended use, and how to construct a flow diagram and perform an on-site conformation.

The Seven Principles of HACCP (Part 1)

The Seven Principles of HACCP (Part 2)

The Seven Principles of HACCP (Part 3)

This module provides the learner with extensive details about the seven principles of HACCP that have to be applied, along with practical activities on how to implement these principles in the catering industry and how to establish a HACCP worksheet.

HACCP Food Safety System for Restaurants and Other Catering Services - Assessment

In this free online course, learn how to implement the HACCP Food Safety System in your catering establishment.

HACCP Food Safety System for Restaurants and Other Catering Services

This free online course on ‘HACCP Food Safety System for Restaurants and other Catering Services’ will teach you a step-by-step approach to implementing the HACCP system, its preliminary steps and principles in your catering business of any size. You will learn how to establish this system along with its procedures and documents to ensure the safety of food items and dishes being prepared and served in your catering establishment.

Introduction to ISO 45001:2018 OH&SMS

Publication of ISO 45001:2018

Important Terminology in ISO 45001:2018

Learn more about the ISO 45001:2018 OH&SMS standard, its publication, and important terminology used in ISO 45001:2018.

Leadership and Organizational Context

Managing Risk: Opportunities and Support Functions

Operational Controls and Emergency Responses

Learn more about leadership and organizational context related to ISO 45001:2018; how to manage risk, its opportunities and support functions; and effective operational controls and emergency responses.

Monitoring, Measurement and Analysis

Internal Audits and Management Reviews

Continuous Improvement

Learn more about monitoring, measurement and analysis related to ISO 45001:2018;  as well as how to carry out successful internal audits and management reviews; and implement Continuous Improvement.

ISO 45001:2018 Course Assessment

Start this free online course about ISO 45001:2018 - Principles of Occupational Health and Safety Management Systems.

ISO 45001:2018 - Principles of Occupational Health and Safety Management Systems

This free online ISO 45001 course will familiarise you with the Principles of Occupational Health and Safety prescribed by the International Organisation for Standardisation (ISO). New standard ISO 45001 was published in March of 2018, this course will teach you why the ISO has chosen to develop the standard, how the standard works, the potential benefits the standard can deliver to businesses, about the PDCA approach, and more.

History of ISO 9001 Revisions

Process Approach And PDCA Cycle

Context Of Organization And Risk Based Thinking

Reading ISO 9001:2015 is often difficult to understand without having the basic knowledge of concepts discussed in the standard. Some of the basic concepts are Process Approach, PDCA Cycle and Risk based thinking. This module helps you to grasp those concepts which act as a foundation for Quality Management System.

Clauses on Planning of the Quality Management System

Clauses on the Operation of the Quality Management System

Clauses on the Check & Act of the Quality Management System

This module explains the existing auditable clauses of the standard along with all their requirements and guidelines. The clauses are explained in simple terms and with simple meaningful sentences. Auditable clauses are from Clause 4 to Clause 10, and it includes Context of Organization, Leadership, Planning, Support, Operation, Evaluation and Improvement.

Organization Knowledge

Internal Auditing

Management Review

Quality Management System is based on some essential elements. Some of these elements were present in ISO 9001:2008, but ISO 9001:2015 has added one more essential element (management of organizational knowledge), while the other two elements (internal audits and management reviews) are already part of the previous version. However, there are some changes in the latest version to these two elements as well.

ISO 9001:2015 - Quality Management System (QMS) - Course Assessment

In this free online ISO 9001 course learn how ISO 9001:2015 offers a framework for organizations to maintain QMS.

ISO 9001:2015 - Quality Management System (QMS)

This free online Quality Management Systems(QMS) course shows organizations how to maintain QMS according to the ISO 9001 standard. The standard was revised in September 2015 to incorporate some vital changes. This course explains all the clauses and changes to the standard and outlines the basic concepts of the standard to new learners. By taking this course, you will gain expertise, which will make you a valuable asset to companies worldwide.

Introduction to HIPAA

HIPAA Security Rules

Penalties for Non-Compliance

This module on Fundamentals of HIPAA provides comprehensive training on the Health Insurance Portability and Accountability Act of 1996. Participants will learn about HIPAA's Privacy and Security Rules, including key safeguards to protect patient information and ensure compliance. It also offers practical guidance on preventing data breaches.

Fundamentals of HIPAA Law and Its Privacy Rules - Course Assessment

Harness the significance of modern healthcare administrators and privacy officers with this free online course.

Fundamentals of HIPAA Law and Its Privacy Rules

Discover the essentials of HIPAA with our comprehensive free online course. This course will cover the fundamental principles of HIPAA, including patient privacy, security requirements, and compliance strategies, which are perfect for healthcare admins. Gain critical knowledge by enrolling today and empower yourself with the expertise to navigate the complex landscape of HIPAA regulations and ensure the organization adheres to legal standards.

Quality Management System of Medical Devices' Suppliers and Manufacturers

ISO 13485:2016 Important Terminologies

Publication of ISO 13485:2016 and Context of Publication

This module explains the existing relevant standards and regulation for medical devices' industry and enlightens the revision of ISO 13485. It also presents some important terminologies with related definitions as defined by ISO 13485; which are arranged in separate groups. It also covers the comparison of ISO 13485 to FDA 21 CFR Part 820. All mandatory documents required by different clauses of the ISO 13485:2016 standard are also enumerated in this module along with its given clause reference.

Quality Management System Requirements

Management Responsibility and Resource Management

Product Realization – Planning to Design and Development

Product Realization – Purchasing and Production

In this module you will learn the operations of the QMS for a medical devices company. It covers top management requirements and offers ideas to manage resource requirements in the organization. It enlightens the concept of medical devices' product realization. It covers all elements of product realization such as quality planning, customer related processes, design and development, purchasing and production etc.

Monitoring and Measurement

Control of Non-Conforming Product

Analysis and Improvement

In this module, Clause - 8 of the ISO 13485:2016 standard is taught. Clause - 8 specifies the general requirements, management of monitoring and measurement issues, nonconforming product management, data analysis etc. Within this clause - 8, Clause - 8.5 is on improvement which paves out ways for the organization to improve its system, products, and processes through the framework of corrective and preventive actions.

ISO 13485:2016 - Quality Management Systems for Medical Devices - Assessment

In this free online course learn about the requirements of Quality Management Systems for Medical Device organizations and its regulatory aspects.

ISO 13485:2016 - Quality Management Systems for Medical Devices

This free online ISO 13485 certification training course will teach you about quality management systems for medical devices. You will study the ISO 13485:2016 standard, learn how it was developed, and look into the practical steps to company certification on ISO 13485. You will cover the types of available personal certifications and look closely at standard terminologies related to stakeholders, product, QMS, Risk and Sterilization, and more!

Introduction to International Standards for Auditing

How to Conduct Auditing

Competence and Elements of ISO 9001:2015

In this module, you will be introduced to the roles, required skills and the qualification of the lead auditor with their importance in the different sectors. We cover the challenges and the principles of auditing before delving into managing an audit program and assessing the competence and evaluation of auditors.

ISO 19011 Lead Auditor - Course Assessment

Learn how to set up an effective organisational auditing management system in this free online quality assurance course.

ISO 19011 Lead Auditor

ISO 19011:2018 is an international standard that guides the establishment of auditing management systems for organisations. This course provides an in-depth understanding of the role of a lead auditor and explains how they implement auditing principles to create robust auditing systems. We show you how to manage an audit programme to ensure organisational compliance and boost efficiency by determining the competence and credibility of auditors.

Introduction to OSHA 10 Certificate Program

Workplace Safety and Employee Rights

OSHA Personal Protective Equipment (PPE)

Emergency Action Plan & Electrical Safety

The Fundamentals of the OSHA 10 module summarize OSHA's basic safety regulations, focusing on identifying and preventing workplace hazards. Participants will learn about OSHA's role, key safety standards, and the rights and responsibilities of employers and employees, equipping them to contribute to a safer work environment.

Fundamentals of OSHA 10 Program for Industries - Course Assessment

This free online course teaches you the basics of Workplace Safety and the OSHA for ensuring compliance.

Fundamentals of OSHA 10 Hours Program for Industries

The OSHA 10-Hour Program is a fundamental safety training course designed by the Occupational Safety and Health Administration (OSHA) to promote workplace safety and health. It is intended for entry-level workers in construction, general industry, and maritime sectors. The course covers essential topics such as hazard identification, prevention, and control, focusing on recognizing and mitigating common workplace hazards.