Learning Outcomes

Process Modelling - Introduction

Context Diagrams

Process Maps

Use Case Diagrams

Use Case Diagrams - Case Study

Activity Diagrams

Swim Lane Diagrams

Process Modelling - Review

Lesson Summary

This module covers a range of process modelling techniques that can help you understand how a business works and identify areas for improvement. These include Context Diagrams, Process Maps, Use Case Diagrams, Activity Diagrams and Swim Lane Diagrams. It also explains how all these fit together into a coherent approach to requirements analysis.

Business Analysis - Process Modelling - Course Assessment

Learn Process Modelling techniques used in Business Analysis and apply them to projects with this free online course.

Business Analysis - Process Modelling

Business analysis and process modelling help you understand how a business works and identify areas for improvement. You will learn how to construct process models that accurately reflect business requirements and how to apply a range of process modelling techniques. These include Context Diagrams, Process Maps, Use Case Diagrams, Activity Diagrams and Swim Lane Diagrams. These skills are in high demand across all business sectors worldwide.

If you want to learn about business analysis, process modelling techniques and how to apply them to systems development projects – this course will help you. You may be a business analyst, systems developer, project manager or other team member. Or you might be a business professional looking to learn more. These techniques provide a powerful toolset to understand how a business works and identify areas for improvement. From this you can identify business requirements and then build systems to meet them.To give you a sound foundation, first you will learn about the principles behind analysis and business processes. You will then learn how to draw Context Diagrams and Process Maps. These techniques enable you to analyse a business at a high level. Use Case Diagrams take you to the next level - analysis of individual business processes. You will then learn how to draw Activity Diagrams (essentially flowcharts) and Swim Lane Diagrams. These give you the tools to analyse business processes at the lowest level of detail.The course explains process modelling techniques, step by step, in simple practical terms, based around a realistic business case study. So you will learn some valuable new skills and how to apply them in practice. It will also help if you are studying for professional exams or preparing for the interview for your first project role. So - if you want to learn something useful, that you can use in the real world, and will help to develop your career - please dive in and join the course. Enrol today and begin studying Process Modelling!

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Introduction to the GDPR

The Data Protection Officer (DPO) Role in the GDPR

Personal Data Security Guidance for Microenterprises in the GDPR

Five Steps to Secure Cloud-based Environments

Introduction to the GDPR for the Private Individual

What Can Organisations Do Now to Prepare for the GDPR?

The Key Steps You Need to Take to Ensure Compliance with the GDPR

Learn about the GDPR which comes into effect from 25th May 2018, which increases the obligations on organisations around data protection, and gives greater control to individuals over their personal data.

General Data Protection Regulation - Course Assessment

Do you understand GDPR? Or that a company that fails GDPR can get a €20million fine? Take this free online course.

General Data Protection Regulation (GDPR)

This free online General Data Protection Regulation (GDPR) course will teach you everything you need to know about European data protection regulations. Data protection regulations can be difficult to correctly understand and apply, however, any company that fails to meet GDPR compliance can be fined for up to €20 million. This free online course will teach you everything you need to know about GDPR to protect yourself from financial loss.

Topic A: Understanding Customer Service

Topic B: Identifying Customer Expectations

Topic C: Providing Excellent Customer Service

Review Quiz

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Topic A: Focusing on the Customer

In this module, Focusing on the Customer, students will learn about putting the focus on the customer and their needs.

Topic A: Customer Service and the Telephone

In this module, Customer Service and the Telephone, students will learn about how the telephone relates to customer service and how to handle phone calls.

Topic A: Handling Complaints

In this module, Handling Complaints, students will learn how to handle customer complaints in a professional manner.

Topic A: Enduring Stress

In this module, Enduring Stress, students will learn about how to endure the stresses of working in customer service.

Customer Service Skills - Assessment

Become expert in customer service and polish your professional communication skills in this free online course.

Customer Service Skills

This training course teaches you the basics of customer service. We show you how to focus on the customer to understand their expectations to help you improve their experience of your business. We explain how to deal with stress and constructively interact with clients on the telephone to handle complaints. People’s perceptions of your company’s brand are defined by customer experience, so sign up to make sure they remember you fondly.

ISO 37301:2021 Introduction

Context of the Organization

Expectations from Leadership

Planning for Compliance Management

Providing Support

Operation of Compliance Management System

Evaluating Compliance Performance

Improving the Compliance Management System

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ISO 37301:2021 - Principles of Compliance Management Systems - Course Assessment

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ISO 37301:2021 - Principles of Compliance Management Systems

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Business-to-Business (B2B) Markets

Types of B2B Buyers

Buying Centers

Stages in the B2B Buying Process

International B2B Markets and E-commerce

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Marketing Channels and Channel Partners

Typical Marketing Channels

Functions of Channel Partners

Marketing Channel Strategies

Channel Dynamics

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Buying Behaviour: Situational Factors

Personal Factors and Buying Behavior

Psychological Factors and Buying Behavior

Societal Factors and Buying Behavior

Consumer's Decision-Making Process

Stages in the Buying Process

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Components of Strategic Planning

Organizational Objectives and Strategies

Strategic Portfolio Planning Approaches

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Marketing Information Systems

Problem Definition and Research Design

Specifying Samples and Form Design

Data Collection and Analysis

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Customer Communities

Loyalty Management

Customer Satisfaction

Ethics, Laws, and Customer Empowerment

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Principles of Marketing - Course assessment

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Principles of Marketing

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Introduction to B2B Customer Success Management

Customer Onboarding

Customer Support Strategies

Driving Long-Term Customer Success

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B2B Customer Success Management

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Retail Management Industry, Progression and Skills

Merchandising

Pricing and Displays

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Checkout, Sales Concept and Required Skills

Consumer Behaviour and Interpretation

Pre-empting and Solving Issues

In this module, you will learn the importance of using the checkout correctly, the factors involved in the sales process, and how to manage any problems that may occur. You will be introduced to the concept of consumer behaviour and its importance to the retail sector.

Trends and How to Use Them

Targeting Customers

Communicating with Customers

Dealing with Unhappy Customers

In this module, you will learn how to effectively target and communicate with consumers so as to maximise your sales. You will gain an awareness of different trends, and learn how best to communicate with the consumers who enter, how to pitch trends to them, and how to anticipate and deal with any problems which may arise.

Retail Environment and Key Concepts

Creating an Environment

Customer Relationships

Dealing with Relationship Issues

In this module, you will learn how to curate a positive and ideal environment within your store. You will learn how to create and maintain good, healthy customer relationships, and how to handle any issues that may arise with customers, so that your retail output will remain high.

Retail Management: Merchandising, Sales and Customer Communications - Assessment

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Retail Management: Merchandising, Sales and Customer Communications

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Introduction to Rental Property Management

Financial Management, Property Maintenance and Relationships

Property Management Software and Sustainability

This module is an introduction to rental property management. You will learn about different types of rental properties and the roles and responsibilities of a property manager. Also, you will discover marketing strategies for attracting potential tenants, the tenant screening and selection process, and the factors affecting financial management.

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