Learning Outcomes

Developing an Understanding of Human Behaviour

Handling Difficult People

Lesson Summary

In this module, you will learn the basics of human behaviour while also studying how to identify difficult people in your life. This includes the six universal needs of every human, the root causes of the behavioural continuum and the various types of difficult people. You will also cover how behaviour differs while in the workplace.

Dealing With Difficult Situations

Interpersonal Skills for Handling Difficult People

Personal Development

In this module, you will learn how to develop your communication skills to effectively approach difficult people and situations. This includes identifying methods to handle coworkers and customers and interpreting non-verbal communication actions. You will also learn how to incorporate the lessons from this course into your personal life.

Dealing with Difficult People and Situations - Course assessment

Learn how to communicate with hostile people and handle tough situations in this free online conflict resolution course.

Dealing with Difficult People and Situations

Difficult people and stressful situations can be detrimental to both your personal and professional life. This conflict resolution course explains how to identify these difficulties and provides methods used to effectively communicate when tensions rise. We also study body language and other communication skills used to overcome emotional barriers. This course shows you how to handle almost any type of conflict or troublesome social interaction.

Learn Something New: 100 Most Popular Courses For December

Coursera Bets $100 Million That Andrew Ng Can Do What Coursera Can’t

Duolingo Q1 2026: Toward 100M DAUs with Record Engagement and Slower Paid Growth

Coursera Q1 2022: $120.4M Revenue, $38.3M in Losses, 16K Degree Students

Coursera’s 2025 Strategy: Focusing on Campus, Scaling Back Degrees

How to Get a Government Job in Dubai: A Step-by-Step Career Guide

Coursera Q4 2025: 197M Learners, ~$197M Revenue, ~$27M in Losses

Why Duolingo is Worth More Than Coursera and Udemy Combined

8 Best Geology Courses for 2025

University of Sheffield Ends 11-Year Partnership with FutureLearn

Why Coursera Stock Dropped by 20%

Coursera, Udemy, and the $10M+ Video Privacy Battle: Class Action Update

30 Hours of MATLAB Courses with Free Certificate

Open edX Conference 2024: Program & Speakers

10 Best Programming Courses for 2025

7 Best Free Haskell Courses for 2025