Learning Outcomes

Understanding Escalation and Its Causes

Communicating and Working Safely

De-Escalation in Practice

Lesson Summary

This module serves as a practical guide for mental health support workers on verbal de-escalation techniques. You will discover how to understand escalation and its causes, how to communicate and work securely and components of the de-escalation framework in practice.

Verbal De-Escalation for Mental Health Support Workers - Assessment

This free online course equips mental health support workers with verbal de-escalation skills to deal with aggression.

Verbal De-Escalation for Mental Health Support Workers

Are you interested in how mental health support workers recognise, manage, and resolve aggression safely in the workplace? Then you are in the right place. Enrol in this free online certificate course on verbal de-escalation for mental health support workers and learn how to recognise and prevent escalation early, communicate efficiently under pressure, and resolve conflict safely using NICE NG10-aligned techniques.

6 Best Node.js Courses in 2025

2U Market Cap Falls Below edX Acquisition Price. Google to Blame?

7 Best Reverse Engineering Courses for 2025

Chinese Edtech Pivots: Well-rounded Education, Hardware, Agriculture E-commerce, Fast-Food, Garments, and More

262K Courses, 833M Enrollments: Breaking Down Udemy’s Massive Catalog

White-Labeling in Online Education: Whose Credential Is It Anyway?

Udacity’s 2021: Year in Review

7 Best Free Haskell Courses for 2025

Udemy Q4 2025: First Profitable Year Ends in a Loss

Coursera Bets $100 Million That Andrew Ng Can Do What Coursera Can’t

[2025] 2000+ Free SWAYAM + NPTEL Courses

EdX’s 2021: Year in Review

The Business of Online Education: A Deep Dive Into Thinkific’s Financials

Udemy Faces Instructor Backlash Over Widespread Course Rating Glitch

8 Best Ecology Courses for 2025: How Species and Systems Interact

Udemy’s 2021: Half a Billion Revenue, B2B Revenue Soars, B2C Plateaus